Returns & Exchanges
We want you to feel like you are walking on clouds; if your FRANKIE4 shoes aren't the perfect fit, you can return them within 30 days of purchase. Items must be in original, unworn condition with all packaging intact to be eligible for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Option
Select whether you would like a size exchange, a store credit with a bonus value, or a full refund to your original payment method.
Pack and Label
Print your prepaid shipping label and securely pack your shoes in their original box, ensuring the outer mailing bag is sealed.
Drop Off and Track
Hand your parcel to the designated courier service and keep your tracking number handy while we process your request within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing