Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find the right size for my FRANKIE4 shoes?
We recommend using our printable size guide or referring to the specific fit notes on each product page. Many of our styles come with our Sole Saver Pack™, allowing you to customize the fit for narrow, standard, or wide feet.
What is your return policy?
We offer a 30-day return window for all full-priced items, provided they are in unworn, original condition with all packaging included. Sale items may be subject to different terms.
Do you offer international shipping?
Yes, we ship globally! Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using a high-quality leather protector spray before your first wear and cleaning them regularly with a damp cloth and dedicated leather conditioner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Klarna.
Are FRANKIE4 shoes suitable for orthotics?
Absolutely. Most of our closed-in styles feature a removable footbed, specifically designed to be swapped out for your custom orthotics while maintaining a sleek aesthetic.